Feedback

Every message is read by a human.

Suggestions, complaints, appreciation, formal grievances or a 3-minute programme survey — pick a track and we'll respond within a published SLA.

Tracks

Choose the right channel

  • Suggestion

    Have an idea to improve a programme, a centre or this website? We read every submission.

    SLA · Response within 5 working days

  • Complaint

    Something went wrong. File a complaint and we will investigate and revert with a resolution plan.

    SLA · Acknowledgement in 24 hours · Resolution within 15 working days

  • Appreciation

    Share a note about a trainer, counsellor, placement officer or centre. We forward it personally.

    SLA · Personal reply within 3 working days

  • Grievance

    Formal grievance raised to the designated Grievance Officer under our published policy.

    SLA · Acknowledgement in 24 hours · Closure within 30 days

  • Programme Survey

    Take a 3-minute survey after your programme to help us improve every batch.

    SLA · Anonymous · aggregated quarterly

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