ISO & Quality

Certified systems. Continuous improvement.

Our quality management system is externally certified and internally lived — reviewed by an independent surveillance audit each year.

Certifications

Independent certification. Annual surveillance.

  • Quality Management System

    ISO 9001:2015

    Certification covers programme design, delivery, learner assessment and grievance handling.

    Status · Current cycle

  • Educational Organizations Management System

    ISO 21001:2018

    Applied to training centre operations and learner-outcome management.

    Status · Current cycle

  • Information Security Management

    ISO 27001 (Roadmap)

    Planned certification for our digital platforms handling learner data.

    Status · In progress

Quality practice

Four disciplines, applied daily.

  • Quality Policy

    Learner outcome and satisfaction are the ultimate quality metrics.

  • Internal Quality Assurance

    Monthly centre audits, quarterly programme reviews, annual management review.

  • Continuous Improvement

    Corrective and preventive action (CAPA) tracker with root-cause analysis on every non-conformity.

  • Audit Process

    Two-tier — internal auditor rotation followed by independent external surveillance.