Contact & Support

One official channel between the Foundation and every citizen.

Head Office, regional offices, training centres and department desks — with published working hours, emergency line and a verified directory.

Contact Us

One official channel between the Foundation and every citizen.

Head Office, regional offices, training centres and department desks — with published working hours, emergency line and a verified directory.

Filter by

  • Head Office

  • Regional Offices

  • Training Centres

  • Departments

Awaiting authenticated content

Offices, centres and department desks

Offices publish only after verified address, phone, email and head are on file in HRMS.

Repository:
content/public-services/offices
Approvals needed:
Admin · HRMS Sync · Communications Head

Working hours

  • Head OfficeEvery Day · 08:00 – 20:00 IST
  • Regional OfficesEvery Day · 08:00 – 20:00 IST
  • Training CentresEvery Day · 08:00 – 20:00 IST
  • Admissions HelplineEvery Day · 08:00 – 20:00 IST
  • Emergency Line24×7

Google Maps · placeholder

Map embed activates once verified addresses publish from the Content Repository. Each office pin is CMS-editable with lat / lng, contact and hours.

Awaiting authenticated address · Map placeholder

AI features · ready to wire

  • AI Chatbot
  • AI Ticket Classification
  • AI FAQ Generator
  • AI Knowledge Search
  • AI Email Drafting
  • AI Career Assistant
  • AI Volunteer Matching
  • AI Sentiment Analysis

Contact Directory

Every department, every desk — verified and up to date.

Department-wise directory with officer name, designation, email, phone, WhatsApp, location, availability, photo and responsibilities — synced with HRMS.

Awaiting authenticated content

Officer directory

Directory rows publish only after HRMS verification and consent for public listing.

Repository:
content/public-services/directory
Approvals needed:
HRMS Sync · Communications Head

Online Enquiry

One form — nine channels — one ticket number.

General, Training, Admission, Placement, CSR, Government, Complaint, Feedback and Suggestion — every submission generates a ticket in the Help Desk and a lead in the CRM.

Auto-generates a ticket in the Help Desk and a lead in the CRM. SLA timer starts at acknowledgement.

  1. 01 · Enquiry
  2. 02 · Ticket
  3. 03 · Assignment
  4. 04 · Response
  5. 05 · Follow-up
  6. 06 · Closure
  7. 07 · Feedback

Every contact creates a CRM record

  • Citizen Record
  • Student Lead
  • CSR Lead
  • Employer Lead
  • Volunteer Lead
  • Trainer Lead
  • Government Contact

Help Desk

Knowledge base, FAQs, ticket tracking and escalation.

Self-service knowledge base with categories, search, ticket system, status tracking and escalation workflow. Every question links to the responsible desk with SLA.

Categories

  • Admission
  • Training
  • Placement
  • Certification
  • Fees & Scholarships
  • Verification
  • Grievance
  • Employer
  • Volunteer
  • Trainer
  • CSR
  • Government

Awaiting authenticated content

Knowledge base & FAQs

FAQs publish only after subject expert answer and Communications approval.

Repository:
content/public-services/faqs
Approvals needed:
Communications Head · Subject Expert

Careers

Vacancies, internships, consultants, freelancers and volunteers.

Every opening — with eligibility, description, closing date and online application — routed to HRMS. No fictional roles; positions publish only after HR sign-off.

  • Current Vacancies

  • Internships

  • Consultants

  • Freelancers

  • Volunteer Opportunities

Awaiting authenticated content

Openings

Openings publish only after HR approval and management sign-off.

Repository:
content/public-services/careers
Approvals needed:
HR Head · Hiring Manager · Management

Volunteer Portal

Register, get verified, get assigned.

Volunteer registration with areas of interest, availability, experience, skills and certificates — routed through background verification and assignment workflow.

Areas of interest

  • Skill Training
  • Mentoring
  • Placement Support
  • Community Outreach
  • Event Management
  • Content & Media
  • Translation
  • Fund-raising
  • Field Verification

Awaiting authenticated content

Volunteer registry

Volunteer profiles activate only after background verification.

Repository:
content/public-services/volunteers
Approvals needed:
Volunteer Coordinator · Background Verification

Trainer Registration

Become an accredited trainer.

Qualification, experience, sector, skills and availability — with document verification and formal trainer approval routed to the Academic module.

Sectors

  • IT / ITES
  • Retail
  • BFSI
  • Healthcare
  • Apparel & Textile
  • Automotive
  • Construction
  • Electronics
  • Logistics
  • Beauty & Wellness
  • Agriculture
  • Food Processing

Awaiting authenticated content

Trainer registry

Trainer approvals publish only after credential and sector verification.

Repository:
content/public-services/trainers
Approvals needed:
Academic Head · Verification

Employer Services

Hire our trainees. Fast, verified, structured.

Employer registration, hiring requests, campus drives, skill requirements, placement coordination and interview scheduling — routed to the Placement module.

  • Employer Registration

  • Hire Candidates

  • Campus Drive Request

  • Skill Requirement

  • Placement Coordination

  • Interview Scheduling

Awaiting authenticated content

Employer registry

Employer records publish after Placement Head confirmation.

Repository:
content/public-services/employers
Approvals needed:
Placement Head · Sales

Student Support

One desk for admission, courses, scholarships, placement and grievance.

Every student query — admission, course, scholarship, placement, certificate, verification or grievance — becomes a Help Desk ticket with SLA and assignee.

  • Admission Help

  • Course Guidance

  • Scholarship Help

  • Placement Help

  • Certificate Help

  • Verification Help

  • Grievance

Awaiting authenticated content

Student support cases

Cases visible here only after Student Success triage.

Repository:
content/public-services/student-support
Approvals needed:
Student Success · SIMS Owner

Public Grievance

Register. Track. Escalate. Resolve.

Complaint registration with categories, priority, evidence upload, tracking number, status, escalation matrix and resolution timeline — with published SLAs.

Complaint categories

  • Training Quality
  • Trainer Conduct
  • Placement Denial
  • Fee / Scholarship
  • Certificate Delay
  • Discrimination
  • Safety Concern
  • Data Privacy
  • Fraud / Misuse
  • Website / Portal

Escalation matrix

  1. Level 1 · Desk Owner (48h)
  2. Level 2 · Department Head (5 working days)
  3. Level 3 · Grievance Officer (10 working days)
  4. Level 4 · Management Review (15 working days)

Track your complaint

Every complaint publishes a permanent tracking number and SLA countdown. Evidence uploads route to DMS with restricted visibility.

Awaiting authenticated content

Grievance registry

Grievance status visible only to the raiser and authorized officers.

Repository:
content/public-services/grievances
Approvals needed:
Grievance Officer · Legal · Management

Feedback System

Every note is read by a human.

Training, website, project, employee and anonymous feedback — with ratings and structured surveys feeding into BI dashboards and Executive review.

  • Training Feedback

  • Website Feedback

  • Project Feedback

  • Employee Feedback

  • Anonymous Feedback

Awaiting authenticated content

Feedback stream

Feedback surfaces here in anonymized/aggregate form only.

Repository:
content/public-services/feedback
Approvals needed:
Communications Head · BI Owner

Appointment Booking

Founder, management, CSR, government, counselling and visits.

Structured appointment requests — routed to the responsible calendar with confirm / decline / reschedule workflow and email + SMS notifications.

  • Meet the Founder

  • Meet Management

  • CSR Meeting

  • Government Meeting

  • Career Counselling

  • Training Visit

  • Online Meeting

Awaiting authenticated content

Appointment calendar

Confirmed appointments visible only to the requester and the host desk.

Repository:
content/public-services/appointments
Approvals needed:
Chief of Staff · Founder Office

Social Connect

Follow, subscribe, message.

Official handles across Facebook, Instagram, LinkedIn, YouTube, WhatsApp, Telegram, X and Newsletter — only verified channels publish here.

  • Facebook

    Awaiting verified handle

  • Instagram

    Awaiting verified handle

  • LinkedIn

    Awaiting verified handle

  • YouTube

    Awaiting verified handle

  • WhatsApp

    Awaiting verified handle

  • Telegram

    Awaiting verified handle

  • Twitter / X

    Awaiting verified handle

  • Newsletter

    Awaiting verified handle

Awaiting authenticated content

Verified social handles

Only official, verified handles appear here.

Repository:
content/public-services/social
Approvals needed:
Communications Head · Verification

Quick Services

The seven most-requested actions — one click away.

Apply for training, verify a certificate, download forms, project enquiry, CSR proposal, volunteer registration and career application — pinned across the site.

Emergency Notifications

Announcements, alerts and government circulars.

Time-bound announcements, website alerts, admission / recruitment / training alerts and government circulars — with priority, channel targeting and publish window.

  • Announcements

  • Website Alerts

  • Admission Alerts

  • Recruitment Alerts

  • Training Alerts

  • Government Circulars

Awaiting authenticated content

Active alerts & circulars

Alerts publish only after Management approval with a defined publish window.

Repository:
content/public-services/emergency
Approvals needed:
Communications Head · Management

AI Chatbot

Assistant across website, knowledge and support.

AI assistant that answers from Knowledge Hub, guides admissions, surfaces documents and hands over to a human when needed — multilingual and audit-logged.

Intents

  • Website Search
  • Knowledge Search
  • Admission Support
  • Course Guidance
  • Project Information
  • Document Search
  • Complaint Guidance
  • Contact Handover

Knowledge sources: Knowledge Hub, Content Repository, Website CMS, DMS. Fallback: human handover to Help Desk with full transcript.

Assistant preview

Namaste! I can help with admissions, courses, placement, downloads and grievance status.
How do I verify a certificate?
Open Quick Services → Verify Certificate, or enter the QR/ID at /compliance/verify.

Live model wiring activates once Lovable AI is enabled for this module.

Multilingual

English · Hindi · Marathi — and growing.

Language switcher with fallback, translation workflow and localised SEO. Additional Indian and international languages roll out via the Content Repository.

  • English

    Fallback locale

    Enabled

  • Hindi (हिन्दी)

    Live

    Enabled

  • Marathi (मराठी)

    Live

    Enabled

  • Gujarati

    Planned

    Planned

  • Tamil

    Planned

    Planned

  • Telugu

    Planned

    Planned

  • Kannada

    Planned

    Planned

  • Bengali

    Planned

    Planned

Accessibility

WCAG 2.2 AA — every page, every device.

Screen reader support, font resize, dark mode, high contrast, reduced motion, full keyboard navigation and a voice navigation placeholder — user-controlled from a floating panel.

  • Screen Reader Support

    User-toggle · Preference stored per session

  • Font Resize

    User-toggle · Preference stored per session

  • Dark Mode

    User-toggle · Preference stored per session

  • High Contrast

    User-toggle · Preference stored per session

  • Reduced Motion

    User-toggle · Preference stored per session

  • Keyboard Navigation

    User-toggle · Preference stored per session

  • Voice Navigation (planned)

    User-toggle · Preference stored per session

Ecosystem wiring

Connected to Website CMS, CRM, HRMS, Knowledge Hub, DMS, Communication, Training, Placement, PMO and Executive Dashboard.

Role-based access

  • Super Admin

    All 18 modules · Publish / Archive / Rollback

  • Communications Head

    Approve contact, directory, alerts, social

  • CRM Owner

    Owns leads, tickets, enquiry routing

  • Help Desk Manager

    Ticket lifecycle, SLA and escalation

  • Grievance Officer

    Public grievance intake, tracking, resolution

  • HR Head

    Careers publishing, trainer / volunteer approval

  • Placement Head

    Employer services, campus drives, interviews

  • Student Success

    Student support triage and closure

  • Management

    Founder / management appointments, emergency alerts

  • Translator

    Multilingual publishing and QA

  • Accessibility Lead

    WCAG 2.2 AA audits and remediation